Since GO Graphical is offering non-tangible irrevocable goods through Templatemonster.com we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
download issues: it may happen so that you are have troubles with downloading of the product;
irreparable defects or grave difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval;
product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. "Sources available section" is regarded here for final resolution. To prevent this situation every customer is suggested to check free samples of each type of the product offered (
http://www.templatemonster.com/free-templates.php) before making the purchase. It helps to research the product's structure and evaluate one's skills in template editing.
Requests for a refund are accepted at
billing@template-help.com within the period of 2 weeks after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our
Terms and Conditions. Please make sure that you have carefully read 'sources available' section.
The refund is issued to you after we receive a Waiver of Copyright signed by you. A copy of the document is sent to you at once after review of your refund request. Please, acknowledge that by
mutual consent Exchange can be done to avoid a Refund.
