FAQ - Frequently Asked Questions

1. What are the advantages of purchasing a website template?

The major advantage is price: You get a high quality design for just $20-$70. You don't have to hire a web designer or web design studio (although we, of course, whole heartedly recommend GO Graphical's professional webdesign team). Second advantage is time frame: It usually takes 1 to 3 weeks for a good designer to produce a web page of such quality. With access to thousands of professional quality pre-made website designs you can get your website online faster and cheaper by yourself or with the help of GO Graphical!

2. Do you provide any scripts with your templates or could you do some custom programming?

Our templates do not include any additional scripts. All forms such as newsletter subscription or search fields are inactive. Basic scripts can be easily added at www.HotScripts.com or www.TemplateTuning.com. For advanced programming, custom programming, and template alterations & customization please see our parent website GO Graphical Inc for all your website development needs.

3. What do I receive when I order a template from TemplateMonster.com?

After you complete the payment via our secure form you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contain the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.WinZip.com. Mac users may visit www.StuffIt.com.

4. What is GO Graphical's TemplateMonster clipart library?

It is a selection of elements that may be helpful during creation of websites using our templates.

Elements included (quantity is approximate):

• Arrows: 25 items
• Bullets: 10 items
• Buttons: 15 items
• Icons: 15 items
• Logos: 25 items
• Windows for content (ie. News box. etc.): 3 items
• Other elements: 100 items

All these elements are provided in Photoshop .psd files in external layers. This makes it easier to insert clipart library images into your designs based on TemplateMonster website templates.

5. In what formats are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with the Photoshop file. In most cases the template's HTML is compatible with Adobe^® GoLive^®, Macromedia Dreamweaver^®, HomeSite^® and Microsoft Frontpage^®.

6. What am I allowed and not allowed to do with the templates?

You may:

• Build a website using the template in any way you like.

You may not:

• Resell or redistribute templates (like we do).
• Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
• Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)

7. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

8. If I buy a template at the exclusive price does this allow me to resell that template unlimited times?

No. Please see our Terms and Conditions to find out more about usage rights.

9. Is it reasonable to make unique purchase of template that was already purchased before?

Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.

10. Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.

11. Is it possible to buy the particular image from the template?

No. According to our Terms and Conditions we never sell the images separately from templates (as well as the templates separately from the images).

12. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?

Sorry, we do not provide membership based services. Learn why

13. I would like to make payment by company check. Is that possible?

Please use MoneyBookers payment option. They accept payments by check.

14. Is there any return policy?
Since GO Graphical & Templatemonster.com are offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

15. I ordered a template but haven't received the download information.

In this case please contact our Billing Department via support chat by phone or e-mail.

16. I was billed twice - I received 2 email from merchant

Make sure that these charges have different order IDs. If it is so, contact our billing department.

17. Is it possible to reactivate my download link if it was deactivated after 3 days?

Yes. Please contact our billing department and they will reactivate your link.

18. I would like to purchase a template, but it is not available on the site anymore.

The template has been sold out for exclusive price. Look for similar templates in our collection!

19. How can I modify a template to suit my particular website?

Please visit our Online Help Center to obtain detailed instructions on editing.

20. Are your templates Microsoft FrontPage compatible?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.
NOTE: We do not provide Macromedia Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage Extensions

21. What is Adobe Photoshop?

Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.

22. What software do you recommend for making HTML?

We think that Macromedia Dreamweaver is the best.

23. How can I modify flash portion of the template?

You need to use Macromedia FlashTM to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/

24. When I try to open the flash fla file, I get an error Unexpected file format.

This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.

25. Can I edit flash template in Swish?

No. Our flash templates can be edited in Macromedia Flash only. (Our SWISH templates can be edited in swish.)

26. Can I change the pictures on the flash animated website and put my own pictures instead?

Yes, you can.

27. What is the best place to find photos/images for modification of my template?

We recommend you purchase images from Acclaim Images, UltraVertex, or Animation Factory.

28. I was wondering if you could give me the contact info for a particular designer?

Sorry, our corporate policy prohibits direct contacts with contractually obliged designers.

29. Is it possible to use your templates to develop websites for my customers?

Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with oridnary or exclusive licence you're entitled to create only one project (one domain name).

30. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.

31. Are the bonuses included with the package?

You only get a clipart library and fonts collection together with the package. All other bonuses are given in form of memberships. You need to browse the collections to download the items.

32. Will GO Graphical or TemplateMonster help me to edit my template?

GO Graphical & TemplateMonster offer you a variety of sources to help you with your template. Use our comprehensive Online Help Center to get the basic knowledge about your template. TemplateMonster Web Design Library provides diverse, informed learning experiences and will help you with your template stuff. Our Knowledgebase contains customers questions and most frequent problems. Anyway, you can always use TemplateMonster 24/7 phone support, try our Ticket System or Live Support Chat to get qualified assistance from our support representatives. GO Graphical is always willing and able to modify any templates for you at our regular webdesign rates.

33. Do you provide Macromedia Dreamweaver .DWT files, Adobe GoLive .SITE files and Frontpage Extensions?

No. We provide you only plain HTML files.

34. Are your templates compatible with any CMS?

We do not guarantee compatibility with any CMS. The only exception is PHP-Nuke Themes. They are 100% compatible with PHP-Nuke.

35. Why can't I pay you with PayPal?

Because our partner TemplateMonster does not accept PayPal for payment, we cannot accept PayPal for website Templates through this website.
 
That being said, we DO accept PayPal for just about any other service we offer at GO Graphical, and we are willing to accept PayPal for a particular template you want and then purchase that template on your behalf (this is a service we only offer to existing GO Graphical customers). In the case where you would like your Template purchased by GO Graphical (so you can use your PayPal account to pay us), you will need to contact us via sales@gographical.com, we will then ship your template by trackable surface mail anywhere in the USA or Canada (you will be issued a PayPal payment request for the template you choose and will be charged for shipping plus a nominal handling fee at the time of your purchase request). For our existing international customers, we will ship to your location as well - because you trust us, we of course trust you! :)

 
GGTemplates.com is a division of Go Graphical, Inc. -- For all your website development, graphic design, programming, e-commerce & Realtor website needs visit GoGraphical.com!